Who we are
Our website address is: https://chicwith.com.
Effective Date: 07-29-2024
This Privacy Policy describes how chicwith.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have further questions, need more information about our privacy practices, or would like to make a complaint, please contact us by email at support@chicwith.com.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any data about an identifiable individual as “Personal Information.” See the list below for more details about what Personal Information we collect and why.
Device Information
- Purpose of collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations. Additionally, to communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services in line with your preferences.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our processor WooCommerce.
- Personal Information collected: Version of web browser, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the Site.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has shared personal information with us, please contact us at support@chicwith.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you as described above. For example:
- We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other legal requests, or to protect our rights.
Behavioural Advertising
As noted above, we use your Personal Information to provide targeted advertisements or marketing communications that we think may be of interest to you. For example:
- We use Google Analytics to help us understand how our site is used. You can read more about Google’s use of your Personal Information here. You can opt out of Google Analytics here.
- We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and use cookies or other similar technologies, depending on your location.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt out of targeted advertising by:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to provide our services to you, which include offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.
Lawful Basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when such decision-making has a legal effect on you or otherwise significantly affects you.
Our processor, WooCommerce, uses limited automated decision-making to prevent fraud that has no significant legal or otherwise significant effect on you. Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated unsuccessful transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, and ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see WooCommerce’s GDPR Whitepaper here.
CCPA
If you are a California resident, you have the right to transfer the Personal Information we hold about you (also known as the “Right to Information”) to a new service and to have your Personal Information corrected. If you wish to exercise these rights, please contact us at the contact information above.
If you would like to appoint an authorized representative to file these requests on your behalf, please contact us at support@chicwith.com.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information every time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, such as whether it’s your first time visiting or if you are a frequent visitor.
We use the following cookies to optimize your experience on our site and to provide our services. The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively impact your user experience, and some parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, visit your browser’s help file or websites such as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by email at support@chicwith.com.
Thank you for trusting ChicWith with your personal information. Your privacy and security are our top priorities.